Toyota of Pasadena

Toyota Pasadena is seeking an experienced Parts Counter person for a family-owned and operated Toyota dealership.

Responsibilities include, but are not limited to:

-Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

-Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

-Answers phone calls, providing price quotes and other information.

-Provides a high level of service to internal and external customers.

-Pulls and fills orders from stock.

-Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

-Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.

-Notifies the service advisor and the customer when special ordered parts have been received.

-Follows up on back-ordered parts.

-Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

-Replenishes assigned inventory daily.

-Assists outside sales representatives with their orders.

-Makes sure all internal requests for parts are billed on service repair orders.

-Receives payment from retail customers or obtains credit authorization.

-Ensures that all charge sales are signed by the customer.

-Ensures that all customers receive their copy of the invoice.

-Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

-Issues and tracks requested shop tools to technicians.

-Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.

-Sets up orders for daily shipment, delivery, or pick-up.

-Solicits assigned accounts by phone.

-Keeps front and rear counter areas clean and uncluttered.

-Cleans computer terminals and printers daily.

-Participates in all training programs that are made available.

-Keeps current on new products and product updates.

-Participates with the parts manager in maintaining a lost sales tracking program.

-Maintains professional appearance.

Requirements:

-Must have a minimum of 2+ years of hands-on experience related to Toyota parts and customer service

-Strong knowledge of parts, customer service, and organizational skills

-Good verbal and written communication skills

Benefits:

-401(k)

-Dental Insurance

-Health insurance

-Paid time off

-Vision insurance

The Counter Person Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $18.04 and $18.04.  The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.