Toyota of Pasadena

The Service BDC Agent will do the following:

• Answer all customer calls promptly and professionally
• Determine customer’s primary concern and schedule the necessary appointment
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company’s standards of professionalism and integrity
• Work with Service Advisors to ensure all customers are scheduled efficiently and timely
• Make outbound calls to existing customers for follow-up or to schedule maintenance due on vehicle
• Performs other duties as assigned
• Will problem solve and communicate with customers (written and verbal)
• Follow all company policies and procedures
• Attend Training Sessions and Meetings as required.

The Service BDC Agent will possess the following:

• Strong customer service skills
• Previous inbound/outbound customer service, call center experience a must
• Professional appearance and work ethic
• Proficient computer skills, ability to manage multiple systems
• Strong organizational and time management skills
• Must be energetic, enthusiastic and team-oriented
• Willing to submit to a pre-employment background check & drug screen

Benefits:

• Medical Plan
• Dental Plan
• Vision Plan
• 401K Plan
• Paid Vacation
• Paid Training
• Promote from within
• Discounts on Products + Services

The Service BDC Agent Roles has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $17.50 and $17.50.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.