Toyota of Pasadena

Come work for the best! As we continue to grow at Toyota Pasadena we are looking to add a qualified Service BDC Manager to our team! We offer our associates a team environment, great benefits, and ongoing training and support. Toyota Pasadena opened its doors over two decades ago. We are a family owned business and we strive to make you feel welcome and heard!

Responsibilities

• Manage a team of dedicated CSR representatives. Train and motive to meet goals set by management.
• Supervise a team dedicated to handling incoming and outgoing calls.
• Manage customer lists for service.
• Hit service appointment objectives.
• Work closely with service managers.
• Implement follow up strategies for service customers.
• Mentor and train team members.
• Utilize software designed to manage dealership operations.
• Provide reporting to management.
• Maximizing appointments to set levels of performance.
• Collect and analyze metrics. Run daily/weekly/monthly BDC reports according to pre-determined. metrics and forward as required to management.
• Support staff and clients by handling escalated calls/situations.
• Have the ability to create and maintain a process driven work environment.
• Forecasting goals and objectives. Review performance and develop improvement actions.
• Standard reporting managing set, shown, and sold appointment percentages. Tracking of inbound and outbound calls.
• Recruit, hire, manage, schedule and monitor the performance of all departmental employees.
• Maintain product knowledge, and special promotions/campaigns.
• Handle all guest inquiries/issues with a focus on satisfaction.
• Oversee daily operations of BDC department.
• Assure all scheduled appointments are solidly confirmed
• Record and listen to customer calls for training.
• Responsible for making sure staff are keeping accurate time records, including recording each day when they (1) start and end work, and (2) when they start and end their meal periods to follow company guidelines.
• Performance management of team members.
• Maintain excellent communication, phone, computer and management skills.

Qualifications

• Experience with high volume dealership.
• 2+ years experience managing BDC team

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Service BDC Manager Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Salary Compensation of $5,720.00.  The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.